QFacts

Conditions d'utilisation

Dernière mise à jour : mars 2026

Introduction

QFacts is a web application (“Site”) that provides Licensees the online tools to manage their quality processes. The Site is built and maintained by QFacts BV (hereafter referred to as “QFacts” or “Service Provider”), a company located in Belgium, Decosterstraat 23, 3545 Halen with VAT number BE1007.864.939.

1. Definitions

“Licensee”
means each of Client and Client’s subsidiaries and affiliates with a subscription to the QFacts product, including without limitation any entity employing any User.
“User”
means each employee (or Client authorized consultant or contract employee) of any Licensee.
“Services”
means all products and services the Service Provider will provide and deliver to the Licensee.
“Site”
means the Internet site operated by Service Provider and/or its approved Subcontractor to provide access to the applicable Services, including Client Content/Client Data, the Tools and the Licensed Content.
“Tools”
means all operating system software, utilities, methodologies and other systems and tools used by Service Provider or its subcontractors for the Services or available for use by Users of the applicable Web Site.
“Licensed Content”
means the data and content made available and hereby licensed by Service Provider and its subcontractors for access and use by Licensees and Users in connection with the Services. Service Provider shall keep such Licensed Content updated and promptly remove content that it discovers is false or inaccurate.
“Client Data” or “Content”
means the data and content provided by Client or any other Licensee or Users, including data and content uploaded by them to the Web Site, and all data and information concerning use of the Services by the Licensees and Users, including all reports and information generated from such data and content in connection with their use and access and the Services. Client Data shall include all data and content provided in connection with use of the Services by Licensees and the Users, including without limitation all documents uploaded in the QFacts tool as well as the ones generated using the platform. Notwithstanding anything to the contrary, the Client Data is and shall remain the sole and exclusive property of Client, including all applicable rights to patents, copyrights, trademarks, trade secrets or other proprietary property rights thereto. Client Data does not include licensed content.

2. Agreement to the Terms and Conditions

These Terms and Conditions constitute a legally binding agreement (hereafter “the Agreement”) made between you, a Licensee, whether personally or on behalf of an entity (“you”) and QFacts BV (“Company”, “we”, “us”, or “our”), concerning your access to and use of the qfacts.com website as well as any other media form, media channel, (mobile) website or (mobile) application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Belgium and have our registered office at Decosterstraat 23, 3545 Halen Belgium. Our VAT number is BE1007.864.939. You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions.

If you do not agree with all of these Terms and Conditions, you must discontinue the use of the Site immediately.

Supplemental Terms and Conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

3. Term and termination

Term. The term of this Agreement shall commence as of the date of acceptance of these Terms and Conditions on the Site and shall continue until terminated by either party upon no less than thirty (30) days prior written notice.

Termination for Breach or Insolvency. Either party may terminate this Agreement: (i) for material failure by the other party to comply with the terms of this Agreement (provided such breach is not cured within thirty (30) days after written notice of the breach is received from the other party); (ii) immediately in the event the other party seeks the protection of any bankruptcy court, becomes insolvent, or makes an assignment for the benefit of creditors; or (iii) in the event a force majeure suffered by one party causes any delay in or interference with the performance of such party under this Agreement, and such delay or interference continues for more than thirty (30) days, with such termination effective upon written notice of termination to the non-performing party.

Effect of Termination. Upon the expiration or other termination of this Agreement: (i) each party shall immediately pay to the other all amounts due; (ii) in case the termination is caused by material default by Service Provider, Service Provider will refund to Client a prorated amount of any use or prepaid charges for the terminating Services; (iii) Service Provider shall deliver upon written request by the Client a final export of Client Data, in a format reasonably specified by Client, within thirty (30) days of termination.

4. Intellectual property rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only.

Provided that you are eligible to use the Site, you are provided the possibility to download or print a copy of any portion of the Content that you have contributed to the Site.

Service Provider will indemnify and hold harmless the Client, the other Licensees, and their respective directors, officers, employees, and agents, from and against any and all third party claims, losses, damages, suits, fees, judgments, costs and expenses (excluding counselor and legal costs) arising out of or in connection with the actual or alleged infringement or violation of any patent, copyright, trade secret, trademark, or other third party intellectual property right as to the Site or Services generally. This clause will not be applicable in case the third party claim is caused by unauthorized use by the Client and the other Licensees or in case of violations to the Terms and Conditions.

Client will indemnify and hold harmless the Service Provider and their respective directors, officers, employees, and agents, from and against any and all third party claims arising out of or in connection with the actual or alleged infringement or violation caused by unauthorized use of Licensee.

5. User registration and representations

Users may be required to register with the Site. You agree to keep your password confidential and will be responsible for the correct use of your account and password.

By using the Site, you represent and warrant that:

  1. All registration information you submit will be true, accurate, current, and complete;
  2. You will maintain the accuracy of such information and promptly update such registration information as necessary;
  3. You have the legal capacity and you agree to comply with these Terms and Conditions;
  4. You are not a minor in the jurisdiction in which you reside;
  5. You will not access the Site through automated or non-human means, whether through a bot, script or otherwise;
  6. You will not use the Site for any illegal or unauthorized purpose;
  7. Your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site.

6. Fees and payments

As a Licensee, you agree to pay Service Provider a fee to access the Site. Unless agreed otherwise in a separate purchase order, the prices published on our website will apply.

Invoicing. Fees for access to the Site are invoiced upfront and on a yearly basis. Invoices for additional service fees shall be invoiced within fifteen (15) days after delivery. Client shall pay all amounts due within thirty (30) days of receipt of the applicable invoice. Any amount due but not paid may bear interest at the rate of one percent (1%) per month, or the maximum rate allowed by law, whichever is less. All payments will be made in EURO.

Taxes. Upon receipt of an appropriate invoice, Client will pay to Service Provider any tax imposed on Client’s receipt of the Services. Client shall not be responsible for any other taxes or fees of Service Provider not specified as tax.

Billing information. You agree to provide current, complete, and accurate purchase and account information for your billing account. You further agree to promptly update account and payment information as needed.

Price changes. At the start of every 12-month period, we may change prices taking into account a notice period of 10 working days, unless contractually agreed otherwise in writing.

7. Prohibited activities

You may not access or use the Site for any purpose other than that for which we make the Site available. As a user, you agree not to:

  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Site.
  • Disparage, tarnish, or otherwise harm us and/or the Site.
  • Use any information obtained from the Site to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Site in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Site.
  • Upload or transmit viruses, Trojan horses, or other material that interferes with the Site’s operation.
  • Engage in any automated use of the system, such as using scripts, data mining, robots, or similar tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person.
  • Interfere with, disrupt, or create an undue burden on the Site or connected networks.
  • Attempt to bypass any measures designed to prevent or restrict access to the Site.
  • Copy or adapt the Site’s software.
  • Decipher, decompile, disassemble, or reverse engineer any software making up a part of the Site, except as permitted by applicable law.
  • Sell or otherwise transfer your profile.
  • Act on behalf of other people or a company you are not affiliated with.

8. User generated contributions

The Site may provide you with the opportunity to create, submit, post, display, transmit, or broadcast content and materials (collectively, “Contributions”). When you create or make available any Contributions, you represent and warrant that:

  • Your Contributions do not infringe the proprietary rights of any third party, including copyright, patent, trademark, trade secret, or moral rights.
  • You are the creator and owner of, or have the necessary licenses and permissions to use, your Contributions.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited advertising, spam, or other forms of solicitation.
  • Your Contributions are not obscene, violent, harassing, libelous, or otherwise objectionable.
  • Your Contributions do not violate any applicable law, regulation, or rule, and do not violate the privacy or publicity rights of any third party.

Any use of the Site in violation of the foregoing may result in termination or suspension of your rights to use the Site.

9. Contribution license

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights associated with them. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions to the Site.

10. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, without acknowledgment or compensation to you.

11. Site management

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms and Conditions; (2) take appropriate legal action against anyone who violates these Terms; (3) refuse, restrict access to, or disable any of your Contributions; (4) remove from the Site files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Site to protect our rights and ensure its proper functioning.

12. Privacy policy

We care about data privacy and security. Please review our Privacy Policy and Security Policy via www.qfacts.com/legal. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. The Site is hosted in Belgium, Europe. If you access the Site from any other region, you agree to have your data transferred to and processed in Belgium.

13. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time without notice. We may experience hardware, software, or other problems resulting in interruptions, delays, or errors. We have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance.

14. Warranties

Service Provider represents and warrants as follows:

Compliance with Laws. Service Provider warrants that the Web Site and all Services are and will be performed in conformity with all applicable laws, ordinances, orders, directions, rules, and regulations applicable in Belgium.

Service Provider’s Legal Status. Service Provider warrants that it is duly organized and in good standing under the laws of the jurisdiction in which it is organized and has the authority and power to enter into the Agreement and perform its obligations.

Services. All Services shall be performed in a professional and workmanlike manner by adequately trained and experienced personnel and in accordance with all applicable laws.

15. Disclaimer of warranties

Except for any warranties made in this agreement, Service Provider makes no other warranties, express or implied, including without limitation, any implied warranties of merchantability or fitness for a particular purpose.

Limitation of liability. In no event shall Service Provider’s liability to Client for failure to provide the Services exceed the fees and amounts otherwise payable under this agreement.

Disclaimer of consequential damages. Under no circumstances will either party be liable for special, indirect, incidental or consequential damages including lost profits or losses resulting from business interruption.

16. Force majeure

Neither party shall be liable for any delay or failure to perform any obligation under this Agreement to the extent caused by occurrences beyond such party’s control, including acts of God, civil or military authority, governmental regulations, embargoes, epidemics, war, terrorist acts, riots, fires, explosions, earthquakes, floods, power blackouts, or unusually severe weather conditions.

17. Dispute resolution

Informal Negotiations. The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration.

Binding Arbitration. Any dispute shall be determined by one arbitrator chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration having its seat in Strasbourg, France. The seat of arbitration shall be Leuven, Belgium. The language of the proceedings shall be Dutch. Applicable rules of substantive law shall be the law of Belgium.

Restrictions. Any arbitration shall be limited to the Dispute between the Parties individually. No arbitration shall be joined with any other proceeding and there is no right for any Dispute to be arbitrated on a class-action basis.

Exceptions. The following Disputes are not subject to informal negotiations and binding arbitration: (a) Disputes concerning intellectual property rights; (b) Disputes related to theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

18. Governing law

These conditions are governed by and interpreted following the laws of Belgium. The use of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. QFacts BV and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Leuven, Belgium.

19. Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update the information on the Site at any time, without prior notice.

20. Contact details

To resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

QFacts BV

Decosterstraat 23

3545 Halen, Belgium

info@qfacts.com

Registered in CBE under number 1007.864.939